What is Istanbul Intelligence Company?
Istanbul Intelligence Company is an applied AI lab based in Istanbul. It automates repeating business processes such as orders, quotes, support and appointments with autonomous AI agents, and also builds custom AI software and web solutions.
What services do you offer?
Three core services: AI Analysis (process and data assessment, 3-6 weeks), AI Software Services (custom AI applications, first release in 4-8 weeks) and Chat & Call Agents (multi-channel assistants for web, WhatsApp and phone, live in 2-6 weeks).
How long does an AI project take?
The first working release typically ships within 4-8 weeks. An analysis-only engagement takes 3-6 weeks, and a single-channel chat agent 2-3 weeks.
How much does AI integration cost?
Budget follows scope; for a first project we deliberately size the work so it pays back within one quarter, which is why we start with one small, measurable workflow.
Is our data safe?
Projects use only the data fields they need, access is limited by role, and data can be hosted in the EU or Türkiye on request. Sensitive fields can be masked before any model call.
Does it work with our existing ERP and CRM?
Yes. We integrate over APIs with systems such as Trendyol, Hepsiburada, Amazon, Shopify, WooCommerce, Logo, Netsis, SAP, HubSpot and Zendesk. Where no API exists, we use an RPA layer.
What happens if an AI agent answers incorrectly?
In the first phase agents draft rather than decide and every output passes human review. Once accuracy reaches the target the workflow becomes autonomous; each conversation and decision is logged, and anything below the confidence threshold is handed to a human automatically.
Is this suitable for small businesses?
Yes. Return is highest for companies with 20-500 employees handling more than 500 repeating transactions per month, but we also package smaller engagements that start with a single workflow.
Can voice agents speak Turkish?
Yes. Voice agents are multilingual, with Turkish and English first, connect to your phone line and reply at natural conversation speed.
Can you build just a website?
Yes. Under Website Solutions we build modern, fast, conversion-focused sites end to end; FoamPackage, ShipFromIstanbul and Ander's Kraft are published examples.
Do you have your own products?
Yes. EmploWise (AI-powered video interviews), EmlakCRM (CRM for real estate agencies) and RandevuDent (appointment system for dental clinics) are our own published products.
How do we get started?
Send a short message through the contact form. We usually reply within 24 hours on business days and begin with a 30-minute discovery call.