Chat & Call Agents
Chat & Call Agents are multi-channel AI assistants we build for customer service, sales, appointments and support. They run 24/7 on your website, WhatsApp and phone line, write records into your CRM or ticket system, and hand the conversation to a human when needed.
- Rollout
- 2-6 weeks
- Channels
- Web, WhatsApp, phone
- Availability
- 24/7
What is a Chat & Call Agent?
A Chat & Call Agent is an AI assistant connected to your own knowledge base that can hold a conversation and take action. It does more than answer: it books appointments, checks order status, fills quote forms and writes records into the CRM.
The voice agent connects to your phone line and replies at natural conversation speed. The text agent uses the same knowledge base across the website, WhatsApp and Instagram DMs.
Where is it used?
Customer service: first-line answers for order, shipping, return and invoice questions.
Sales: qualifying inbound demand and converting it into a meeting or a quote.
Appointments: calendar-integrated booking and reminders for clinics, service centres and consultancies.
Support: classifying technical requests and routing them to the right team.
How long does rollout take?
A standard text agent goes live in 2-3 weeks and a voice agent in 4-6 weeks, depending on knowledge-base readiness and the number of systems to integrate.
During the first month after launch every conversation is reviewed; wrong answers are fed back into the knowledge base and handover rules are tuned.
What do we deliver?
- Web, WhatsApp and phone channels
- Answers grounded in your knowledge base
- Lead-focused dialogue flows
- CRM and ticket integration
- Human handover rules and conversation reports